The PRO Team

The PRO Team2019-09-27T17:03:06+00:00

Meet the PRO Team

Get to know the PROs. We’re invested in your success with the strategy, years of experience and industry intelligence you need to drive your business forward.

Reach out, and we’ll find out the best way to drive lasting profits for your unique business.

Doug Dingman
Doug DingmanCo-Founder
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Doug Dingman is a co-founder of PRO Consulting LLC with over three decades of experience in the industry. He works closely with dealers to develop people and programs increasing dealership profits.

Before co-founding PRO Consulting LLC, Doug worked for notable companies such as Pat Ryan & Associates where he first served as a Finance and Insurance Specialist. He traveled nationally developing finance departments varying in size, selling systems, demographics, and car lines.

In 1990, Doug joined one of Washington’s leading Ford dealers as a General Sales Manager and assisted in increasing monthly retail sales from 200 to 400 units. After three successful years, he was recruited back to Pat Ryan & Associates as their Senior District Sales Manager, specializing in dealership development and acquisition.

Doug grew up on a ranch in Eastern Washington and maintains a strong connection to the community. He is a Boy Scoutmaster who enjoys both water and snow skiing, as well as spending time with family.

Craig Almon
Craig AlmonCo-Founder
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Craig Almon is a co-founder of PRO Consulting LLC. He serves as the agency principal and corporate trainer, providing results-based business development services to many of the Pacific Northwest’s largest dealer groups.

In 1989, Craig launched his career in the automobile business as a Finance and Insurance Specialist with Pat Ryan & Associates. He advanced rapidly within the company and was nationally recognized as a top dealer development professional before becoming the Northwest Regional Business Development Manager. During his tenure, Craig increased the growth and profitability of the area’s “Mega” dealerships.

In addition to his role at PRO Consulting LLC, Craig is a creative consultant, content provider and principal investor in a joint venture Dealer Success Institute: an online resource and service provider of customized dealer, agent and administrator training content.

When he isn’t traveling, Craig is continuously updating his skill set with a good book or is likely on the course golfing.

Patrick Chetwood
Patrick ChetwoodRegional Manager
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Patrick is a Regional Manager for PRO Consulting LLC serving Idaho, Montana, Wyoming, Nevada and Utah. He is one of two people recognized by Ford Motor in USA Today for the 2013 Presidents Award in Idaho.

With over twelve years of professional experience, Patrick has held multiple positions in the industry working primarily as a F&I Manager, General Sales Manager and Sales Consultant in variable operations. He has implemented some of the latest and top sales processes in the market and as a result, helped triple his last store’s sales volume.

Patrick has a MPA from Boise State and graduated from the National Automotive Dealer Association Academy in General Dealership Management.

In his free time, he and his wife are avid rock and mountain climbers and are featured in Idaho the Movie 2. If he is not climbing with his wife or chasing his twin girls down the ski slopes he will be running one of the many beautiful Northwest rivers in his kayak.

Chris Plaza
Chris PlazaRegional Manager
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Chris Plaza is a Regional Manager for PRO Consulting LLC serving Washington, Oregon, Northern California and Guam. He is well regarded as an accomplished trainer, motivator and leader.

Chris’s experience in the automotive industry spans over twenty years and across many geographies. In 1995, Chris began his career in Seattle before accepting a position with Universal Underwriters (Zurich) in 1998. As a Finance and Insurance Regional Administrator, Chris successfully built a large foundation of trusted client relationships through superior service.

The following twelve years, Chris managed Domestic and Import Franchise dealerships in Washington and Idaho. He went back to work for Zurich in 2016 in Arizona and Nevada as a Regional Finance Executive earning the prestigious designation of President’s Club for a second time (2001, 2017).

Chris served in the United States Army and spent three years in Germany where he cross trained and held two Military Occupation Specialties. He held multiple insurance licenses in both Idaho and Washington, enjoys spending time outdoors and is an avid golfer.

Mike Buckingham
Mike BuckinghamAccount Representative
Anne Revermann
Anne RevermannAccount Representative
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Anne is an Account Representative for PRO Consulting LLC. For the past eleven years, she has worked in the car business, building a successful career as a Finance Manager and GSM. Having a thorough understanding of the business, she values training and helping others find achievement. She has effectively helped dealerships foster lender relationships, ensure compliance, and develop successful plans for income development.

Anne’s experience in the industry began in her hometown of Albuquerque, New Mexico, where her family ran a thriving automotive business. She has also lived in Alaska where she married her husband of sixteen years and with whom she has one daughter. With all that she has achieved, Anne’s proudest accomplishment is raising her daughter. She enjoys horseback riding and traveling with family to find new adventures that await them.

Kelly Ritchie
Kelly RitchieAccount Representative
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Kelly Ritchie is an Account Representative for PRO Consulting LLC serving the California market. She brings a unique skill set with extensive experience both in the auto and marketing industries, making her a valuable resource. Kelly began her career in automotive retail before starting, developing and managing internet sales for multiple respected high-volume stores. In addition, she served as the sole finance manager for a successful Porsche and Land Rover dealership, handling a loan portfolio in excess of $1.5 million monthly.

With her natural consultative sales style Kelly, has helped dealerships grow their business in a focused competitive way, including training many successful finance managers and increasing market share through branding. She is adept at educating clients on the latest marketing trends and consumer shopping behaviors.

With PRO, Kelly is excited to offer customized product suites and develop dealer business. Kelly takes a holistic approach to understanding the needs of clients and will improve efficiency in F&I, sales and service departments.

In her personal life Kelly is very involved in her community. She held the position of Cheer President for Woodcreek Jr. Timberwolves, and always finds time to support JDRF. Kelly participates in fun-runs as well as local baseball, basketball and football events. She served as an Art Docent for her son’s classes from 2010 to 2018 and supports him in all his sports activities.

Shon Smith II
Shon Smith IIAccount Representative
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Shon is an Account Representative for PRO Consulting LLC and one of the newest members of the PRO team.  He is, however, no stranger to the car business with fifteen years of experience in the industry, thirteen of which he spent in finance at one dealership. Shon knows how to run a successful finance department, and with recent experience, he brings a unique perspective to the team.  From income development to best practices to lender relationship management to compliance, he has a diverse wealth of knowledge regarding the ins and outs of the finance department.

Shon grew up in the small town of Laughlin, Nevada, graduating salutatorian of his class.  At the age of seventeen he joined the Arizona Army National Guard in order to help pay for college. In the middle of his second year of college, he was deployed with the army in support of Operation Iraqi Freedom.  While he in Iraq he met his future wife.  They have been married ten years and have four children, one boy and three girls.  Shon enjoys spending time with his family, no matter the adventure.

Heather Bacon
Heather BaconExecutive Assistant
Elvana Erickson
Elvana EricksonOffice Manager
Lennon Hinch
Lennon HinchOperations Manager

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